Please don't assume I have any idea what you're talking about, so I need you to provide as much information as you can. Give me anything that might be relevant, such as your username and/or email address, the title of the topic, the symptoms of the problem you are seeing, the testing you've already done, and so forth. The single exception to this is your password; I don't need it or want it, and if you do send it, I'll make you change it.